Truck Lagbe Limited (private limited company incorporated under the Companies Act, 1994) with registered office at 107, Motijheel C/A, Dhaka-1000 (“Company” or “TL”).

TL operates mobile/web platforms (“Application”) and the website https://www.trucklagbe.com along with associated sites (“Sites”) to connect vehicle owners, drivers, transport agencies, and operators (“Transportation Service Provider” or “TSP”) with individuals/entities needing transportation & shifting services.

By downloading, installing, and using the Application/Sites and clicking “Continue”, you expressly acknowledge and agree to be bound by these Terms of Use and any future amendments.

1. SCOPE OF SERVICES AND OBLIGATIONS OF TL

The Application/Sites enable you to request transportation services for goods and connect with TSPs. TL facilitates shifting services (house/office relocation) via third-party providers. TL acts only as an intermediary and does not directly provide moving services.

• TL offers information, methods, and an online platform to schedule, arrange, and communicate with TSPs. However, TL is not responsible for the acts, omissions, or illegal acts of any TSP.
• TL shall use best efforts to fulfill your service requests submitted via the Application/Sites.
• The Company reserves the right to modify these Terms at any time; changes are effective upon posting. Continued use constitutes acceptance.
• Transportation services are provided under a freelance model; TSPs are not employees of TL.

2. RESTRICTIONS ON ASSIGNMENT

The Company grants you a revocable, non-exclusive, non-transferable, personal, limited license to use the Application/Sites strictly for personal purposes. All rights not expressly granted are reserved.

You shall not:

• License, sublicense, sell, resell, market, transfer, assign, distribute, or commercially exploit the Application/Sites.
• Modify or create derivative works.
• Create internet links or frame/mirror the Sites.
• Reverse engineer or access to build a competitive product or copy ideas/features.
• Launch automated programs (spiders, crawlers, bots, viruses) that burden performance.
• Use robots or manual devices to retrieve, index, or data mine.
• Reproduce copyrighted material, trademarks, or proprietary information without consent.
• Remove copyright/trademark notices.

You shall not use the Sites/Application to:

• Send spam or duplicative messages.
• Send infringing, obscene, threatening, libelous, or unlawful material.
• Transmit harmful code (viruses, worms, trojans).
• Interfere with the integrity or performance of the Sites/Application.
• Attempt unauthorized access.
• Impersonate any person or entity.

You shall refrain from conduct that could damage the Company’s reputation.

3. BLACKLIST AND REFUSAL

The Company may, at its sole discretion, temporarily or permanently blacklist a Shipper and deny access for any reason, including complaints from TSPs or Company employees regarding behaviour or interactions.

4. RIGHTS & OBLIGATIONS OF THE SHIPPER

• Verification: Before loading, verify vehicle registration matches the App/Sites. Immediately inform TL and cancel if discrepancy found.
• Inspection: Inspect items before shifting; report pre-existing damage. Claims for damage/loss must be reported to the service provider during the move.
• Packing Responsibilities: Shipper is responsible for proper packing. The platform makes no guarantees about packaging materials or services.
• Location Accessibility: Ensure pickup/drop-off locations are accessible and items are prepared at the agreed time.
• Pre-Move Invoice: A detailed pre-move invoice will be provided; it serves as the basis for dispute resolution.
• Post-Move Inspection: Inspect delivered goods upon completion; report discrepancies immediately. Failure to raise concerns constitutes acceptance.
• Acknowledgment of Receipt: Signing delivery acknowledgment or confirming receipt attests that all items are received in satisfactory condition.
• Information Accuracy: You are solely responsible for providing accurate, complete details. TL/TSP shall not be liable for delays, misdeliveries, or extra costs due to incorrect info.

5. REPRESENTATION AND WARRANTIES

Age and Capacity: You are at least 18 years of age (or under supervision of an adult). You have the authority to use the Services and accept these Terms.

Information Accuracy: All information provided is true, accurate, current, and complete. You agree to promptly notify changes.

Personal Use and Account Control: Use is strictly personal; you shall not authorize others or transfer your account.

Access and Authorization: You will access the Services through authorized and legal means. You are either the owner or authorised representative of the goods.

Legal Authority: You have full authority to enter into this agreement and perform obligations.

Compliance: Your entry into and performance will not violate any law, statute, or binding restriction.

Service Restrictions: Services are not available to persons under 18 or those legally prohibited from contractual relationships.

6. SERVICE FEES AND PAYMENT

Upon entering vehicle type, pick-up, and drop-off, you receive a delivery fare quote. By confirming, you agree to pay the quoted fare and any additional charges. If you disagree, contact Truck Lagbe helpline before payment.

• Payment may be via cash, TL Credits, or mutually agreed method. You bear all fees charged by payment processors/financial institutions.
• For shifting services, fees are paid directly to the TSP.
• Payment occurs as mutually agreed (before or after trip completion).
• The fare provided to the TSP is non-refundable at all times, regardless of termination or suspension.
• Failure to comply may result in blacklisting and suspension until compliance.
• Promotions may be offered with different rates; the Company may modify fare determination.
• No physical receipts; electronic receipts are generated after trip completion.
• Complaints regarding TSP services must be addressed directly with the TSP.
• The Company may suspend transactions if fraud, illegality, or breach is reasonably suspected.

7. THIRD PARTY INTERACTIONS

You may interact with third-party providers, advertisers, or sponsors. Any such activity is solely between you and the third party. TL bears no liability for any correspondence, purchase, or promotion. TL does not endorse linked sites or third-party providers.

The Company may use third-party advertising; by accepting these Terms, you consent to receive such marketing. You may opt out in writing. The Company reserves the right to charge higher fees or deny access if you decline advertising.

8. REPAIR OR CLEANING FEES

You shall bear the cost of repairs or cleaning if the TSP’s vehicle sustains damage or requires cleaning due to your negligent use or willful misuse. The Company may demand reasonable compensation on the TSP’s behalf.

9. DELAY & STORAGE CHARGES

• You shall pay delay and demurrage charges to the TSP for delays in loading/unloading, unless proven the delay resulted solely from the TSP’s negligence.
• Delay/demurrage charges are calculated according to the “Delay Charges and Cancellation Policy”.
• If the TSP delivers on schedule but you fail to unload, you shall compensate for warehousing/storage costs incurred while maintaining custody.

10. CANCELLATION CHARGES

You shall be liable for cancellation charges (mutually agreed between TSP and shipper) if you cancel after the TSP has arrived at the loading point.

11. BAYNA (TRIP COMMITMENT DEPOSIT)

“Bayna” means a refundable commitment deposit that the Company may require before confirming a trip. Bayna shall be refunded upon successful completion or where applicable. If the Shipper fails without a Valid Reason, Bayna is forfeited.

“Valid Reason” means a reason accepted by the Company based on evidence (call recordings, chat history, GPS, etc.). The Company’s determination is final and binding.

11.1 Applicability

The Company may require Bayna based on Trip Completion Rate, cancellation history, account behaviour, fraud indicators, risk profile, etc. The Company may introduce, modify, or withdraw the requirement at its sole discretion.

11.2 Payment, Refund and Forfeiture

• Bayna must be successfully paid before trip confirmation. If payment fails, the Company may refuse or cancel the booking.
• Bayna shall be refunded or reversed where:
  • the trip is successfully completed;
  • cancelled due to a Valid Reason;
  • cancelled due to fault of the Owner or not attributable to the Shipper;
  • cancelled due to system errors, fraud prevention, regulatory, or operational reasons.
• Bayna shall be forfeited if the Shipper cancels or fails without a Valid Reason.
• Refunds are processed through the original payment method where possible; otherwise, through another reasonable method.

11.3 Company’s Rights

The Company may determine applicability, amount, payment method, refund, forfeiture, and other operational matters. The Company may withhold/adjust/refund/forfeit Bayna if fraud, abuse, or violation is suspected. The Company’s determination is final and binding. No forfeiture applies if non-performance results solely from Force Majeure.

11.4 Complaint to Customer Care if Owner is Unreachable

If the Owner is unreachable, Customer Care shall make at least two reasonable attempts to contact. If unsuccessful, the trip shall be cancelled under ‘Owner’ cancellation reason and Bayna refunded.

11.5 Pickup Delay / Product Not Ready

Customer Care shall facilitate resolution. Waiting time, delay charges, cancellation responsibility, and Bayna consequences are governed by the Company’s applicable policies.

12. TAXES

All payments from you to TSPs shall be subject to applicable taxes.

13. PRIVACY & DATA PROTECTION

You shall maintain confidentiality of all information relating to the Company. Confidential information shall be used solely for performing the Services and not disclosed without prior written consent. You shall comply with the Company’s Privacy Policy.

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, employees, and agents from any claims, costs, damages, liabilities, and expenses arising from: (a) your violation of these Terms or applicable law; (b) your violation of any third party’s rights; (c) your use or misuse of the Application/Sites.

15. DISCLAIMER

The Company provides no representation, warranty, or guarantee regarding reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Services. The Service operates on an “as is” basis. All implied warranties (merchantability, fitness, non-infringement) are excluded to the maximum extent permitted by law.

The Company offers no warranty regarding the reliability, safety, timeliness, quality, or suitability of any services (including transportation) provided through the Application/Sites. All risks remain solely with the TSPs.

16. INTERNET DELAYS

The Services may experience limitations, delays, and issues inherent to internet/electronic communications. The Company bears no responsibility for delays, delivery failures, damages, or losses resulting from such technical difficulties.

17. LIMITATION OF LIABILITY OF TL

TL’s responsibility extends only to facilitating the search for a TSP. TL accepts no liability for vehicle unavailability, delays, non-performance, or inadequate performance by the TSP. The TSP assumes complete responsibility for all claims, judgments, and liabilities arising from accidents, losses, or damages.

Users must verify correct application versions. The Company reserves the right to terminate Services if used outside the intended scope.

18. LIABILITY DURING SHIFTING

The assigned service provider/expert bears sole responsibility for goods lost, damaged, or stolen during the shifting process. All claims must be reported directly to the service provider/expert before departing the unloading premises.

19. NOTICE

The Company may issue notices through general announcements, electronic mail, or written communication. Notices take effect 48 hours after mailing/publishing. You may notify the Company via courier or registered mail.

20. DISPUTE RESOLUTION, GOVERNING LAW & JURISDICTION

In the event of a dispute, Parties shall first attempt resolution through good faith discussions. If unresolved after 30 days, the matter shall be submitted to arbitration by a sole arbitrator under the Arbitration Act 2001 of Bangladesh in Dhaka. The arbitrator’s decision is final and binding.

This Agreement is governed by the laws of Bangladesh, with courts of Bangladesh having exclusive jurisdiction.

21. DISPUTES ARISING FROM SHIFTING SERVICE

Shippers must report discrepancies or damages directly to the assigned service provider/expert. TL functions solely as an intermediary and disclaims all liability for disputes, damages, or losses.

22. ENTIRE AGREEMENT

This agreement constitutes the complete agreement between you and TL regarding your use of the Application/Sites, superseding all prior understandings.

23. FORCE MAJEURE

Force majeure refers to events beyond reasonable control that prevent fulfilment. Neither Party shall be liable for delays or failures caused by force majeure, including wars, lockdowns, natural disasters, explosions, etc. The affected Party must notify the other within 2 days.

24. WAIVER

No failure or delay by TL in exercising any right shall operate as a waiver.

25. SEVERABILITY

If any provision is held invalid, illegal, or unenforceable, such provision shall be severable and the remaining provisions shall continue in full force.

26. INTERPRETATION

Rights, obligations, and terms that may be reasonably inferred from those expressly mentioned are deemed incorporated.

27. MISCELLANEOUS

No joint venture, partnership, employment, or agency relationship exists between you, the Company, or any third-party provider.

The Company may terminate Services immediately if you breach any terms. Termination does not require compensation or reimbursement.

For the benefit of shippers: whenever a request is made for vehicles with 18 feet or more (up to trailer trucks), the shipper’s mobile number will be visible to Owners/Drivers. Similarly, when an Owner/Driver places a bid, their mobile number will be visible to the shipper, without any tag or precondition.

Truck Lagbe Limited (private limited company incorporated under the Companies Act, 1994) with registered office at 107, Motijheel C/A, Dhaka-1000 (“Company” or “TL”).

TL operates mobile/web platforms (“Application”) and the website https://www.trucklagbe.com along with associated sites (“Sites”) to connect vehicle owners, drivers and operators with individuals/entities needing transportation services.

By downloading, installing and/or using the Application/Sites, you expressly acknowledge and agree to be bound by these Terms and Conditions and any future amendments.

1. SCOPE OF SERVICES

(a) The Application/Sites allow a Customer (Shipper) to request transportation of goods and be linked with you (Driver/Owner) who shall provide the transportation services (“Services”).

(b) The Company is a technology company; it does not provide transportation services and is not a transportation provider.

(c) The Company offers an online platform to schedule, arrange, and establish contact with Customers. The Company has no responsibility or liability for any transportation services provided by you.

(d) The Company’s responsibility is limited to searching for a driver as indicated by the Customer. TL shall use best efforts to meet demand.

(e) The Company may modify these Terms at any time; changes are effective upon posting. Continued use constitutes acceptance.

(f) Services are operated on a freelancing model; you are not an employee of the Company. You are solely responsible for any claims, judgments, and liabilities resulting from accidents, loss, or damage arising from transportation services.

2. LICENSE

The Company grants you a revocable, non-exclusive, non-transferable, personal, limited license to use the Application/Sites solely for your personal purpose, subject to this Agreement. All rights not expressly granted are reserved.

3. RESTRICTIONS

(a) Use of the Application/Sites is strictly personal. If you allow another person to use it, you remain responsible.

(b) You shall not:

License, sublicense, sell, resell, market, transfer, assign, distribute, or commercially exploit the Application/Sites.

Modify or create derivative works.

Create internet links, frame, or mirror the Sites.

Reverse engineer or access to build a competitive product, copy ideas, features, or graphics.

Launch automated programs (spiders, crawlers, viruses) that burden performance.

Use robots or manual devices to retrieve, index, or data mine.

Reproduce copyrighted material, trademarks, or proprietary information without consent.

Remove copyright/trademark notices.

(c) You shall not use the Sites/Application to:

Send spam or duplicative messages.

Send infringing, obscene, threatening, libelous, or unlawful material.

Transmit harmful code (viruses, worms, trojans).

Interfere with the integrity or performance of the Sites/Application.

Attempt unauthorized access.

Impersonate any person or entity.

(d) You shall abstain from conduct that could damage the Company’s reputation or amount to being disreputable.

4. BLACKLIST AND REFUSAL

The Company may, at its sole discretion, permanently or temporarily blacklist you and reject your request to use the Application/Sites for reasons including complaints from Customers/employees, incompetent driving, or negotiating prices/destinations different from the initial offer.

5. RIGHTS & OBLIGATIONS OF DRIVER

(a) Before collection, you may inspect the exterior of sealed packages to ensure they are visibly fine.

(b) After collecting goods, you must sign a receipt stating goods received in good condition. Any damage or defect while in your possession is your responsibility and must be compensated personally.

(c) You must comply with relevant laws of Bangladesh; failure may result in immediate termination.

(d) You must comply with the Code of Conduct for Fleet or Truck Owners and Drivers.

(e) Stated time is an estimate; the Company and/or you reserve the right to limit Services due to strikes, adverse weather, extreme traffic, etc.

(f) You may refuse to pick up illegal/dangerous goods.

(g) Once agreed, you and the Customer may mutually discuss and modify arrangements.

(h) You shall complete every transportation Service you have agreed to. Damage, harm, theft, or loss caused by your criminal or negligent act makes you liable. The Company will assist the Customer in legal action against you.

(i) You shall promote the best interests of the Company; adverse activity may result in termination.

(j) You shall:

Obey all local laws related to transportation services.

Only use the Services for lawful purposes and as intended.

Not send/store unlawful material or use for fraudulent purposes.

Not cause nuisance, annoyance, inconvenience, or make fake bookings.

Not contact Customers for purposes other than providing transportation services.

Not impair network operation or hinder the Services.

Keep account password/identification secure and confidential.

Use only one authorized access point (AP).

Not defraud the Company or enrich yourself through fraudulent means.

Not carry contraband items as listed by the Company.

(k) You agree to abide by the “Delay charges and Cancellation Policy”.

6. REPRESENTATION AND WARRANTIES

(a) You are legally entitled to accept these Terms, are at least 18 years old, and not forbidden to enter a contractual relationship.

(b) All information provided is true and accurate; updates must be communicated promptly.

(c) Use of the Services is for your sole personal use; you shall not authorize others or transfer your account. You agree to comply with all applicable laws of Bangladesh.

(d) You may only access the Services using authorized and legal means. You are responsible for using the correct version of the Application. The Company is not liable for incompatible devices or wrong versions.

(e) You have full power and authority to use the Services and perform obligations under this Agreement.

(f) You have obtained all necessary governmental, statutory, or regulatory consents, clearances, and approvals.

(g) The obligations assumed by you are legal, valid, and binding.

(h) Entry into and performance of your obligations will not contravene any existing law, statute, order, rule, or regulation.

(i) You shall use best efforts to ensure that vehicles used are in a roadworthy condition.

(j) You agree to cooperate in any criminal investigation and assist the Company in internal investigations or compliance with laws.

(k) By using the Services, you represent, warrant, and agree that:

You possess a valid driver’s license and are authorized to operate a motor vehicle for hire in Bangladesh.

You own or have legal authority to operate the vehicle used, which is in good operating condition and meets safety standards.

You will provide identity documents (NID, photographs, Driver’s License) as reasonably requested.

You understand the Company may take up to 7 working days to verify documents.

You are solely responsible for all claims, judgments, and liabilities resulting from accidents, loss, or damage due to transportation services.

You will use reasonable efforts to verify that vehicles have all necessary permits, licenses, fitness certificates, tax tokens, road permits, and registration documents.

You will provide proof of identity as requested and maintain accurate, current, and complete information.

7. PAYMENT TERMS

(a) You shall pay the Company a Service Fee (percentage of the fare paid by the Customer) as determined and changed from time to time by the Company.

(b) Service Fees are non-refundable and due immediately after each transportation Service. This no-refund policy applies regardless of termination or suspension.

(c) Payment for transportation Service (including Service Fee) takes place as mutually agreed between Customer and you (before or after delivery).

(d) You shall deposit the Service Fee to the Company in the method and to the person determined by the Company. Failure may result in blacklisting.

(e) The Company may make promotional offers with different rates, which shall be honored by you.

8. PAYMENT BY CUSTOMER

(a) Customer may pay by cash or any mutually agreed means.

(b) Complaints regarding transportation Service shall be taken up by the Customer directly with you.

(c) The Company may suspend processing of any transaction if fraud, illegality, or breach is reasonably suspected. You shall not hold the Company liable for withholding or delaying payment.

9. BAYNA (PLATFORM CHARGE)

“Bayna (Platform Charge)” means a commitment deposit that the Company may require an Owner to provide/reserve before or upon accepting a trip. Bayna shall be released upon successful completion or where applicable. If the Owner fails without a Valid Reason, Bayna is forfeited as a non-refundable Platform Charge.

“Valid Reason” means a reason accepted by the Company based on evidence (call recordings, chat history, GPS, etc.). The Company’s determination is final and binding.

9.1 Applicability

The Company may require Bayna based on Trip Completion Rate, cancellation history, account behaviour, fraud indicators, risk profile, etc. The Company may introduce, modify, or withdraw the requirement at its sole discretion.

9.2 Reservation, Refund and Forfeiture

(a) Bayna may be reserved from the Owner’s wallet or collected through any approved payment method.

(b) Bayna shall be released or refunded where:

the trip is successfully completed;

cancelled due to a Valid Reason;

cancelled due to fault of Shipper or not attributable to the Owner;

cancelled due to system errors, fraud prevention, regulatory, or operational reasons.

(c) Bayna shall be forfeited if the Owner cancels or fails without a Valid Reason.

(d) If Owner’s wallet balance is insufficient, the outstanding amount shall be recorded as dues and may be recovered from future credits, settlements, incentives, or any other amounts payable by the Company.

9.3 Company’s Rights

The Company may determine applicability, amount, payment/collection method, refund, release, recovery, forfeiture, and other operational matters. The Company may withhold/adjust/recover/refund/forfeit Bayna if fraud, abuse, or violation is suspected. The Company’s determination is final and binding. No forfeiture applies if non-performance results solely from Force Majeure.

9.4 Complaint to Customer Care if Shipper is Unreachable

If the Shipper is unreachable, Customer Care shall make at least two reasonable attempts to contact. If unsuccessful, the trip shall be cancelled under ‘Shipper’ cancellation reason and Bayna released/refunded.

9.5 Pickup Delay / Product Not Ready

Customer Care shall facilitate resolution. Waiting time, delay charges, cancellation responsibility, and Bayna consequences are governed by the Company’s applicable policies.

10. TAXES

This Agreement is subject to all prevailing statutory taxes, duties, fees, charges, and future taxes. You shall do everything necessary to enable, assist, or defend the Company to claim or verify any set-off, rebate, or refund in respect of taxes paid or payable.

11. PRIVACY & DATA PROTECTION

You shall comply with the Company’s Privacy Policy, including collection, use, sharing, communication, and protection of data.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold the Company and its affiliates, officers, employees, and agents harmless from any claims, costs, damages, liabilities, and expenses arising from: (a) your violation of these Terms or applicable law; (b) your violation of any third party’s rights; (c) your use/misuse of the Application/Sites; (d) your ownership, use, or operation of a motor vehicle, including transportation services.

13. DISCLAIMER

The Company makes no representation, warranty, or guarantee as to reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Services. The Service is provided on an “as is” basis. All implied warranties (merchantability, fitness, non-infringement) are excluded to the maximum extent.

14. INTERNET DELAYS

The Services may be subject to limitations, delays, and problems inherent in internet/electronic communications. The Company is not responsible for any delays, delivery failures, damages, or losses.

15. LIMITATION OF LIABILITY

(a) Any claims against the Company shall be limited to the aggregate amount actually paid by you during the event. The Company shall not be liable for any direct, indirect, punitive, special, exemplary, incidental, consequential damages (including personal injury, loss of life, emotional distress, loss of data, goods, revenue, profits).

(b) The Company has no liability for any damages, injuries, or losses suffered by the Customer due to your act, omission, or lack of control.

(c) The Company is not liable for damages suffered by you due to the action or omission of a Customer.

(d) The Company is not liable for criminal investigations by police or authorities for your or the Customer’s actions.

(e) The Company is not liable for unavailability of vehicles or for your delay, non-performance, or improper performance.

(f) The Company is not liable for losses arising from force majeure.

16. NOTICE

The Company may give notice via general announcement, electronic mail, or registered mail. Notice is deemed given 48 hours after mailing/publishing. You may give notice to the Company via electronic mail, courier, or registered mail.

17. ASSIGNMENT

This Agreement may not be assigned by you without the Company’s prior written approval, but may be assigned by the Company without your consent. Any purported assignment by you is void.

18. DISPUTE RESOLUTION, GOVERNING LAW & JURISDICTION

Parties shall attempt good-faith discussions for 30 days. If unresolved, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration Act 2001 of Bangladesh in Dhaka. The award is final and binding. This Agreement is governed by the laws of Bangladesh with exclusive jurisdiction of Bangladeshi courts.

19. AMENDMENTS

Any amendment to this Agreement shall not be valid unless mutually consented to in writing. Changes shall form an integral part of this Agreement.

20. ENTIRE AGREEMENT

This Agreement and all annexures, exhibits, and schedules form the entire understanding between the Parties, superseding all prior understandings. In case of conflict, the provisions of this Agreement prevail.

21. WAIVER

No failure or delay by the Company in exercising any right shall operate as a waiver.

22. SEVERABILITY

If any provision is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force.

23. INTERPRETATION

Rights, obligations, and terms that may be reasonably inferred from those expressly mentioned are deemed incorporated.

24. MISCELLANEOUS

(a) This Agreement is made and executed in English.

(b) No joint venture, partnership, employment, or agency relationship exists between you, the Company, or any third party.

(c) The Company may terminate this Agreement immediately if you breach any term. Termination does not require compensation or reimbursement.

(d) For the benefit of shippers: whenever a request is made for vehicles with 18 feet or more (up to trailer trucks), the shipper’s mobile number will be visible to Owners/Drivers. Similarly, when an Owner/Driver places a bid, their mobile number will be visible to the shipper, without any tag or precondition.